Health Professions August 9, 2018
Royal Papworth Trust goes digital to transform corporate and admin services

By Daniel Male - Accountable Care Journal

Royal Papworth Hospital NHS Foundation Trust and NHS Shared Business Services (NHS SBS) have announced a pioneering strategic partnership to explore new opportunities for digital transformation.

As part of the agreement, the two organisations will work together to consider how innovative technologies can be used to develop new modern ways of working across the Trust’s corporate and admin services.

NHS SBS will support Royal Papworth Hospital to review current working practices, learn from best practice in other global organisations and access the very latest back office technology.

Staff at the Trust will work alongside the digital innovation team at NHS SBS, known as the DigiLab, to design and develop next-generation services. The aim is to help Royal Papworth Hospital NHS Foundation Trust develop truly best-in-class back office services, ensuring resources are used in the most effective way and ultimately enhancing patient care.

Following the initial project with Royal Papworth Hospital, NHS SBS plans to develop new shared services models to benefit the wider NHS. The Department of Health and Social Care and NHS Improvement will both be represented on the programme steering group to ensure it is aligned to the national agenda.


Stephen Posey, Chief Executive of Royal Papworth Hospital NHS Foundation Trust, said: "We are known for clinical innovation but we also want to be as innovative as possible in the way we run our hospital. Our corporate and administration functions play a vital role in supporting our clinical services and this partnership is an excellent opportunity to review the way we do things and look at how we can improve.

"We are pleased to be a pioneer for this project and hope it will eventually help other NHS organisations to transform their back office functions for the benefit of patients and the public."

David Morris, Managing Director of NHS Shared Business Services, said: "We are delighted to be partnering with one of the country’s leading hospitals and are excited by the prospect of working with Royal Papworth to help take the NHS back office to the next level.

"The new health and social care secretary has been very clear about the vital role new technology has to play in a future NHS. This new partnership is further indication of our commitment to invest in back office innovations, which can be transformative for NHS organisations all around the country. ”


The new initiative announced will begin with a comprehensive assessment of the Trust’s corporate and admin services, to identify where new technology could be used to improve existing systems and processes.

Picture: David Morris (wearing jacket), Managing Director of NHS Shared Business Services, and Stephen Posey, Chief Executive of Royal Papworth Hospital NHS Foundation Trust.