By Accountable Care Journal-
Kingston Hospital NHS Foundation Trust has been rated Outstanding by the CQC for the quality of its care.
The trust was rated 'Outstanding' for being well-led and caring and 'Good' for being safe, effective and responsive following the inspection in May and June 2018.
Inspectors found that trust staff treated patients with dignity, kindness and compassion, considering them as 'partners in their care,' ensuring they understood treatment plans and were aware of what was going to happen next to provide reassurance.
Emergency Department (ED) staff even went to the canteen and get cooked breakfasts for patients and their relatives. Further positive practice included; five new purpose-built dementia friendly cubicles in the emergency department and two new resuscitation bays which included annexes so relatives could be close to critically unwell patients and not have to leave the area to go to the family room.
The inspection revealed leaders at all levels demonstrated the high levels of experience, capacity and capability needed to deliver excellent and sustainable care.
Professor Ted Baker, England’s Chief inspector of Hospitals, said: "There has been much improvement at Kingston Hospital NHS Foundation Trust and the staff and leadership team deserve praise and congratulations for the care being provided to patients."
He added: "I was particularly impressed with the way the trust is caring for patients with dementia. The design innovation of providing new purpose-built dementia friendly cubicles was particularly good."
Kingston Hospital NHS Foundation Trust was a key participant in the local sustainability and transformation plans (STP) and have engaged with the local population.
A number of points for improvement were noted, including; increasing the numbers of medical staff, in particular, middle-grade doctors, improving the rates of mandatory training completion for both medical and nursing staff, continuing to develop services towards full seven days per week availability, and ensuring all oral medicines in drug trolleys and ward stock are clearly labelled, showing when the medicine was opened and the date by which it should be disposed of.
The full report can be read here.